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MAXIMIZE EFFICIENCY
& DELIGHT CUSTOMERS

WITH THE WORLD'S MOST POWERFUL
SERVICE MANAGEMENT SYSTEM

  • effortless scheduling & dispatching
  • field work management
  • automated claims processing
  • real-time updates and powerful analytics

SERVICE ADMINISTRATORS

call 855.308.7297
to get ServiceBench

Existing users: you can access the ServiceBench application via desktop, tablet, or mobile app.

POWER UP WITH
SERVICE BENCH MOBILE

  • Receive automatic updates driven by on-site service events.
  • Capture job site photos and customer signatures.
  • Provide field techs with directions, parts availability, job details and more.

SERVICE ADMINISTRATORS

call 855.308.7297
to get ServiceBench
Mobile

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BUSINESS MANAGEMENT SYSTEM

SIMPLIFY FIELD SERVICE MANAGEMENT AND OPTIMIZE YOUR BUSINESS WITH THE BUSINESS MANAGEMENT SYSTEM


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At-A-Glance
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Customer
Self Service
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Field Service
Mobility
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Financial
Management

SERVICEBENCH BUSINESS MANAGEMENT SYSTEM

Enables service companies that provide field or on premise service to maximize the productivity of their work force and is scalable for any business size, in virtually any industry and provides users the flexibility to easily configure the system to run their businesses the way they want to. LEARN MORE


Field technicians have mobile access to proven tools that enable them to manage their schedules and job details, access product triage information and research and order parts with seamless real time connections to your company’s preferred suppliers. Plus, office staff get near instant job updates and can visually see each technician’s location for intelligent emergency job scheduling and assignment. LEARN MORE


Developed for the cloud, at-a-glance, its smart features and functions maximize service company management efficiencies and include:

Customer management and service call self-scheduling

Search for customers, create new customer service orders and schedule all incoming jobs

Customer web portal for self-scheduling service calls

Get your own configurable, custom portal for customers to view your calendar and schedule onsite service requests at their convenience. Your customers will get job appointment confirmations, technician status updates and other notifications via email, phone or text message all at their option. No web site? No worries. We host your portal in your instance of ServiceBench BMS.

Service order job management for all repair and installation types

Do it all -- Estimates, inspections, maintenance, repairs, installations. Single or multiple job resource booking and dispatching. In warranty, out of warranty and extended warranty – we’ve got you covered!

Visual dashboard for call scheduling, “Real-Time” route optimization and dispatch

Manage all technicians and jobs, job details and technicians’ routes in a single view!

Field service mobile with full featured, off line functionality

Provide your field workers with the right technology tools! Our easy to use, easy to deploy mobile field service application empowers your field service techs with immediate information to get the job done right, on the first call.

Real-time job status updates on all jobs from all sources

Update jobs from your desk top or our mobile application to keep both your staff and your customers informed.

Inventory control, parts supplier connectivity and management

Full feature, multi-location inventory management functionality with a direct systemic connection to most major North American parts distributors for automated research, ordering and returns processing.

Automated, instantaneous claims processing

Take charge of your receivables for warranty work performed with a single visual dashboard. Make changes to claims that may have been previously submitted with errors with instant validation for payment.

Company-wide financial management with QuickBooks© connect

Everything that you need to monitor, manage and report on the success of your service company.

Technician productivity

You could measure the productivity of your technicians by the number of service jobs they complete in a day but it doesn’t necessarily mean more profit. Easily and effortlessly monitor and measure the financial performance of your direct labor force by looking at all of the variables.

On-demand reporting & dashboard-driven service delivery metrics

Gaining access to the right information, at the right time allows you be nimble and make fast decisions for your service company. The ServiceBench BMS gives you instant visualization of the metrics that drive service excellence which are selectable by date range and job source. You can also select, schedule delivery at pre-determined intervals, and download, in standard formats, numerous service business management reports.

Historical service call, customer, and inventory imports

Thinking about migrating away from another software product? It’s easy! Simply download historical and work in process job files, your customer database and inventory records from virtually any software product for importing into the ServiceBench BMS. Now you are ready for business.

Multi-lingual user interface

Instant language conversion allows you to manage your business in English, Francais, Espanol, Deutsch, Italiano, and more.

Embedded “How-To” videos and wizards for ease of use

Unparalled end user support – second to none.

Need Help? We are there when you need us!

SERVICEBENCH MOBILE

ServiceBench Mobile technology helps you connect, optimize and automate your service company resulting in improved field technician performance and profits!

Improving customer satisfaction and costs are priorities for any service company. If you can shorten service windows and stay in constant contact with your customers in the field, you improve the customer experience. Making field technicians more productive means identifying and optimizing the way they perform their core functions. It also means moving or eliminating non-core tasks like filling out paperwork and calling the service office to provide and get job updates, technical service information or to order parts.



Field service companies that empower their service technicians with real time customer, product, parts inventory, warranty entitlement and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly and perform more jobs per day with a higher first time call success rate.

ALL OF THE FEATURES THAT YOUR FIELD TECHNICIANS NEED


  • Live, bi-directional connection to the user’s ServiceBench Business Management System
  • Runs on the Android and iOS mobile operating systems using any smart phone or tablet computing device
  • View all jobs or daily schedule
  • Instantly update job status
  • Reschedule jobs to update ServiceBench BMS immediately
  • Turn-by-turn driving directions – no need for a separate GPS solution
  • Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
  • View all stored customer contact phone numbers with on-click calling capability
  • Search and view service history
  • Attach pictures to customer account
  • Digital signature capture
  • Warranty entitlement and claims check
  • Warranty claim support with claim creation and claim search
  • Barcode scanning of model number and serial numbers
  • Generate customer invoice, process credit card payment and email or text completed work invoice to customer




NO WIRELESS OR INTERNET SERVICE? NO WORRIES!


With ServiceBench Mobile field technicians are covered with the off line functionality that keeps them productive with just the right amount and type of data to complete a full service order process and move on to the next important job on the schedule with route visualization and turn-by-turn directions.



All technician updates are automatically synchronized when a mobile or WiFi connection is reestablished enabling complete visibility to your service office staff!

OPTIONAL PREMIUM SERVICES

A must for your business to reduce overhead costs using industry proven automated solutions. That’s why ServiceBench has teamed up with a host of partners that come from a diverse set of fields that specialize in their areas of expertise to provide value added, seamlessly integrated solutions including:


Route Optimization by


Our business partner, ClickSoftware develops enterprise wide software that is used by service companies to schedule and dispatch field service employees and is seamlessly integrated with the ServiceBench Business Management Software. The product contains advanced decision-making algorithms that help service managers and dispatchers optimize their business practices, helping field technicians complete more jobs per day with “Real-time” route optimization all at an affordable cost -- a cost that would normally be prohibitive to most service companies.


Is the ClickSoftware premium service right for your business? Use our ROI calculator to find out now?


Merchant Services by


Cayan™, formerly Merchant Warehouse, is the leading provider of payment technologies that give businesses a competitive advantage providing simple and reliable payment processing services and hardware fully integrated with the ServiceBench Business Management Software.


“Process credit and debit card payments in your service office or in the field using the ServiceBench Mobile App.” Complete flexibility at your fingertips!”

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NEED MOBILE APP HARDWARE?

ROBO CALLING AND TEXT MESSAGING BY ASURION


Need a cost effective solution for sending customized service call appointment and SMS text message confirmations and reminders to your customers? Then this is the automated service that you need for your business. For pennies a day avoid the common scenario of the “customer wasn’t home” by sending reminders. The customer chooses whether they desire an automated call or text.



Coming soon………. Continue to check back here, from time-to-time, for more cost effective labor saving services! You’ll be glad you did!



Schedule a free demo today to experience the power of the ServiceBench Business Management System.


Undecided if this solution is right for your business? Send us an email with your questions for a prompt response.servicebenchsales@asurion.com