Existing users: log in to your account

MAXIMIZE EFFICIENCY
& DELIGHT CUSTOMERS

WITH THE WORLD'S MOST POWERFUL
SERVICE MANAGEMENT SYSTEM

  • effortless scheduling & dispatching
  • field work management
  • automated claims processing
  • real-time updates and powerful analytics

SERVICE ADMINISTRATORS

call 855.308.7297
to get ServiceBench

Existing users: you can access the ServiceBench application via desktop, tablet, or mobile app.

POWER UP WITH
SERVICE BENCH MOBILE

  • Receive automatic updates driven by on-site service events.
  • Capture job site photos and customer signatures.
  • Provide field techs with directions, parts availability, job details and more.

SERVICE ADMINISTRATORS

call 855.308.7297
to get ServiceBench
Mobile

ALREADY SIGNED UP FOR MOBILE?
INSTALL THE MOBILE APP

iPhone app Android app

ServiceBench

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MODULAR, CONFIGURABLE & LIGHTNING FAST

ONE INTERFACE TO NAVIGATE THE
ENTIRE WARRANTY INDUSTRY

  • effortless scheduling & dispatching
  • field work management
  • automated claims processing
  • real-time updates and powerful analytics

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ServiceBench connects the people who make and sell products
to the people who install and service them.

MANUFACTURERS AND RETAILERS

SERVICE COMPANIES

Configure and manage your unique network of service providers, parts suppliers, distributors, and other partners.

Get connected to receive jobs, order parts, submit claims, receive payments, and manage your service operations.

JOB INTAKE AND SCHEDULING

A single point of contact receives customer repair requests and tracks service to completion.

calendar graphic

Customer service reps schedule repairs based on various service provider attributes, including:

  • availability
  • location
  • products serviced
  • consumer ratings

JOB INTAKE AND SCHEDULING

ServiceBench can augment or replace your customer relationship management software.

  • Warranty Providers

    ServiceBench can integrate with your CRM

  • Service Providers

    ServiceBench can integrate with your business management system

JOB INTAKE AND SCHEDULING

You can set up ServiceBench to send customer and service center notifications.

text alerts

email alerts

phone alerts

“Your service technician will be there in 15 minutes.”

JOB DISTRIBUTION

Repair jobs, depot work, and installs are instantly dispatched to service companies.

Service companies can:

  • manage resource availability
  • accept, dispatch, and monitor jobs
  • verify warranty authorizations
  • update job status
  • connect field techs with mobile app

SERVICE MANAGEMENT

Exceptional customer service is ensured by real-time network and performance measurement.

  • measurement of service through surveys and real-time stats
  • verification of background screening
  • validation of trade licenses and certification
  • automated online contract renewals

  • Manufacturers and Retailers

    consistent customer satisfaction increases brand loyalty

  • Service Companies

    recognition for great customer service drives more business

PARTS MANAGEMENT

Service companies can order parts from multiple suppliers from one powerful application.

View parts availability in real time, expedite ordering, track shipments and manage your account.

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CLAIMS MANAGEMENT

Claims are instantly validated and processed.

  • online system unifies all service partners
  • rapid consumer product warranty registrations
  • expedited reimbursement
  • faulty part cost recovery
  • synchronized and integrated with your enterprise systems

REPORTING AND ANALYTICS

Powerful business intelligence and network operations data help you manage your business.

Keep competitive with real-time,

actionable feedback delivered in an

easy-to-understand format.

REPORTING AND ANALYTICS

Manufacturers can improve product quality with ServiceBench analytics.

  • real-time feedback to product engineering
  • product failure analysis
  • early issue identification

REPORTING AND ANALYTICS

The data collected during the warranty process reveals patterns, relationship, and trends.

  • reduce operating costs
  • improve service quality
  • identify and prevent fraud

SERVICE ADMINISTRATORS

MAXIMIZE EFFICIENCY, LOWER COST,
AND DELIVER GREAT CUSTOMER SERVICE

get ServiceBench

or call 855.308.7297

SERVICE COMPANIES

Turbocharge your operations with
BUSINESS MANAGEMENT SYSTEM

Business Management System

or call 877.472.3624