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ServiceBench Experience Update

The ServiceBench team has been continuing to build on the successful launch.

A large number of ServiceBench users responded to the New User Interface survey and provided great feedback and recommendations. 81.3% of the New User Interface survey rated it as good or excellent. Our team is reviewing to provide future product enhancements.

We also conducted a survey of users who have switched back to Classic ServiceBench. Through valuable feedback, we found that spacing issues resulted in pages to print on more paper than it had before. The December release corrected this issue.

If you have additional feedback, the Product Team is constantly looking for ways to improve ServiceBench. Please email recommendations to servicebenchfeedback@newcorp.com

The spacing issue is not the only thing we have improved. Other enhancements include:

  1. Robust hardware upgrades providing faster page response and rock solid performance.
  2. Icons upgrade providing easier to understand features and navigation.
  3. Updated help files (English) with additional explanations of the New UI.
  4. Many other updates from feedback from the user community.

If you have not tried the New User Interface, or forgotten how to get to it, please try it out by clicking the "New UI" button on the Classic ServiceBench menu:

We will decommission Classic ServiceBench in the near future, so look for communication explaining the schedule soon.

On behalf of the whole ServiceBench Team, we would like to thank you for making this New User Interface such a success.

The ServiceBench Team

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